Refund policy

Refund and Return Policy

At Alpha Industrial Supplies, your satisfaction is important to us. If you’re not completely satisfied with your purchase, please review our return guidelines below:

• Eligibility: Items must be unused, in their original packaging, and in resalable condition.

• Return Request Period: Requests for returns or exchanges must be made within 10 days of delivery.

• Return Authorization: Please contact us at cs@aisonlinestore.com or call 813-247-5008 to receive a Return Authorization (RA) number before sending any items back.

• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

• Refunds: Once your return is received and inspected, we will process your refund to the original payment method. Please allow several business days for the refund to appear on your account.

If you have any concerns or questions about your order, don’t hesitate to reach out. We’re here to help.